Services
We at rosariosis.com aim to provide schools with quality services. Your school data is most valuable to you, we make sure it is secure. Providing schools with complicated software may end up in users (teachers, students) not using it. This is why we provide you with support to make the most out of it.
Support
We have experience working with schools from various cultures, and answer your support requests in English, French and Spanish.
Your plan comes with unlimited email support. Here are the maximum response times you can expect from us:
- PRIMARY 2 business days.
- PREMIUM 1 business day.
Security
Your connection to our server is encrypted using SSL technology (
https). We apply the latest security patches automatically, and our software is continually updated. Both the server and the RosarioSIS application monitor access to block suspicious activity.
Backups
Your school database is backed up every day, and then sent to a remote server for maximum security. If anything goes wrong, you can ask us to restore the backup for day N. Here is our retention policy:
- PRIMARY 7 days.
- PREMIUM 30 days.
Your files (including file uploads) are backed up once a week, and also sent to a remote server. Backups retention is of 4 weeks.
Privacy
We believe education and technology should provide privacy-friendly tools and means of communication for schools and their students. Please read our Privacy Policy.
